BREAKING: In a shocking incident just days before Christmas, tenants at Thomas Paine Square in San Francisco are accusing staff from Domus Management Company of breaking into their homes and stealing Christmas gifts valued at over $2,000. The allegations surfaced after surveillance footage captured employees attempting to disable security cameras while removing items from the residences.
The video shows a man trying to block a camera, followed by several others exiting the property with multiple stolen gifts in hand. “They took advent calendars, Build-A-Bear kits, and presents meant for friends and family,” said Aveda Hussain, speaking on behalf of a tenant who is physically handicapped and suffers from mental health issues.
“This is a violation of privacy,” Hussain added, expressing concern for the tenant’s safety and well-being. The San Francisco Police Department has confirmed an open investigation but reported that no arrests have been made as of now.
Residents are demanding accountability from Domus Management Company, which operates the 98 subsidized housing units at the complex in the Fillmore District. Tenant association treasurer Barbara Carthen stated, “This is not the first incident. Reports indicate that management staff have been entering homes and stealing items, while rent prices continue to fluctuate.”
Tenant organizer Patrick Cochran lamented the loss of the holiday spirit, likening the incident to a “Grinch” act. “The breach of trust from those hired to maintain the building is a huge violation,” Cochran said.
Domus Management’s president, Cathy M. Metcalf, confirmed that the individuals involved have been terminated, and key access to the units has been revoked. However, tenants are pressing for further action, including drug tests and background checks for all new hires to ensure safety within the building.
Metcalf disputed claims regarding the stolen items, stating they were not Christmas gifts and asserting that the tenant is not the primary leaseholder but a family member labeled as a “squatter.” Hussain countered that the tenant in question is legally allowed to reside there.
In an official statement, the San Francisco Police Department detailed that officers responded to a report of burglary on December 13, 2025, concerning a break-in that occurred on December 11, 2025. The department is urging anyone with information to contact them at 415-575-4444 or text tips to TIP411 starting the message with SFPD.
As this story develops, the community remains on edge, calling for immediate reforms and accountability from the management company to restore trust among residents. Stay tuned for updates on this urgent situation.
