The pharmacy staff at the Montgomery Walgreens has gained recognition for their exceptional ability to manage a demanding work environment effectively. With the challenges of a 24-hour operation and a high volume of customers, these dedicated professionals navigate what they describe as “organized chaos” with remarkable efficiency.
Located in Montgomery, this Walgreens pharmacy features two drive-thru lanes and often sees long lines of customers. On busy days, up to eight vehicles can queue in the drive-thru while another eight customers await service inside. Despite the pressure, the pharmacy team remains committed to providing quality service, juggling the needs of customers, insurance claims, and communications with healthcare providers.
Experienced Leaders Drive Operations
At the helm of the pharmacy is Pharmacy Manager Jeff Stacey, who has been with Walgreens for 20 years, including eight years at the Montgomery location. Stacey oversees daily operations, fills prescriptions, and addresses various challenges that arise. “The buck stops with me,” he stated, emphasizing his commitment to customer care and staff support. He praises his team for their hard work and dedication, noting that they strive to help people daily.
Staff Pharmacist Stephanie McGinnis, also a veteran with 20 years at Walgreens, has spent approximately 14 years at this particular location. She highlighted the transformation in retail pharmacy since the onset of the COVID-19 pandemic. “It has been a lot of stress with limited staff and more prescriptions,” McGinnis explained. The added responsibilities of administering immunizations and conducting COVID testing have increased demands on the team. Despite these challenges, McGinnis finds fulfillment in assisting patients and improving their health.
Certified Pharmacy Technicians Make a Difference
Another key player in the pharmacy’s success is Sandy Macias, a Certified Pharmacy Technician who has dedicated 10 years to the Montgomery Walgreens. As the longest-tenured technician, Macias, along with her colleagues, serves as the face of the pharmacy, interacting directly with customers. Her exceptional customer service skills shine, especially in high-pressure situations where she remains calm and efficient.
Macias articulated her approach to managing busy periods, stating, “I’m a people person, and I really like helping customers.” Her bilingual capabilities often make her a vital resource for Spanish-speaking clients, further enhancing the accessibility of the pharmacy’s services. She understands the emotional burden that many customers face when seeking medication and strives to empathize with their situations. “I try to put myself in their shoes,” she remarked, recognizing that many customers are dealing with health issues.
The teamwork displayed by the pharmacy staff at Walgreens in Montgomery not only enhances customer experience but also reinforces the importance of their roles in the healthcare system. As pharmacy operations evolve, particularly in the wake of the pandemic, it is crucial to acknowledge the effort and dedication of these professionals. Their commitment to patient care and ability to manage a challenging environment deserve recognition and gratitude.
In a world where pharmacies serve as essential lifelines for many, expressing appreciation for their staff can make a significant difference. Next time you visit a pharmacy, consider offering a simple “thank you” to those who work tirelessly to keep the community healthy.
